LearnSpark | TestPrep

1. Introduction

Learnspark|TestPrep ("LearnSpark Education", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service"). Please read this policy carefully. By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

We collect information in the following ways:

• Personal Information You Provide: This includes information you provide when you register for an account, purchase a subscription, or contact us for support, such as your name, email address, and password.
• Payment Information: When you purchase a subscription, our third-party payment processor, Stripe, collects your payment details. We do not store your credit card information on our servers. We receive confirmation of payment and necessary billing information from Stripe to manage your account.
• User Performance Data: We collect information related to your use of the Service, including test responses, scores, progress over time, and areas of strength and weakness. This data is essential for providing personalized feedback and generating adaptive questions.
• Automatically Collected Usage Data: We may collect standard log files and analytics data, such as your IP address, browser type, operating system, pages visited, and timestamps of access.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain the Service.
• To process transactions and manage your subscription.
• To personalize your learning experience by analyzing performance data.
• To communicate with you, including sending service updates, support messages, and promotional emails (which you can opt out of).
• To monitor and analyze usage and trends to improve the Service.
• To detect and prevent fraud, security breaches, and illegal activities.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with third parties under the following circumstances:

• Third-Party Service Providers: We share information with vendors who perform services on our behalf.
  • Stripe: For processing payments. Stripe's use of your personal information is governed by their privacy policy.
  • To provide adaptive question generation and analysis. We may send anonymized question inputs or performance data to OpenAI to fulfill service requests. We take measures to avoid sending unnecessary personal information in these prompts.
  • Hosting Provider: Our application servers store your data.
• Legal Compliance and Safety: We may disclose information if required by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, prevent fraud, or protect the safety of our users.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement reasonable security measures designed to protect your information from unauthorized access, use, or disclosure. These measures include using secure server environments and encrypting sensitive information like passwords. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our Service is intended for use by students, many of whom may be Minors. We require that a parent or legal guardian (age 18+) creates an account and provides consent for a Minor to use the Service. We collect information about Minors only to provide the educational service, as directed by the parent or guardian. If you believe we have collected personal information from a child without parental consent, please contact us immediately so we can take appropriate action.

7. Your Data Rights

Depending on your location (e.g., in accordance with Australian Privacy Principles), you may have certain rights regarding your personal information. These rights may include accessing, correcting, or requesting the deletion of your data. To exercise these rights, please contact us at [Your Contact Email].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.